Job Description

Primary roles:

Take charge of the project after the construction phase, eg. prepare for TOP and handing over with partners, up till the successful handover of the estate to the resident council. Attend and address issues from homeowners and authorities swiftly, so as to protect brand equity, minimize costs (ensure smooth collection of last 5%) through active engagement (eg. legal costs), and to build on the good impression and reputation that Qingjian currently has.

Estate Management

Negotiate Managing Agents Contract for new developments. Ensure that that the duties of the Managing Agents are properly executed within the guidelines of the BMSMA Act. Ensure that financial records are properly recorded (Before the formation of the Management Council) Works collaboratively with the Managing Agents, Consultants, and other stakeholders to address various feedbacks from the residents about the estate. Collate reports from Managing Agents to report on trends and feedback for Management reports. Oversee Managing Agents' staff and assess their performance. Maintain a positive, productive relationship with the Managing Agents to ensure that all matters are highlighted and address in a timely and effective manner. Works with the Managing Agents to prepare the 1st AGM and the handing over of duties and relevant documents to the Management Council. Chairs meeting with Management Council to address outstanding concerns in the development after the 1st AGM, and to works towards a conclusive resolution to all these matters (with the aid of Consultant, Main Contractors and Company's Management).

Unit Handover & Unit Defects Management

Negotiate Contracts from Service Providers to provide defect management services for Defects Liability Period. Ensure that the Defects Management team is providing timely response to the Purchasers regarding defects in their units. Ensure that the overall operational metrics are healthy, ie. Outstanding cases within a reasonable threshold. Collate information and reports from Defect Management team to track trends on quality issues and to proactively work with various stakeholders, eg. Consultant and Main Contractors, towards a conclusive strategy to address each issue. Ensure that quality of service is upheld throughout the whole defects rectification process through training and regular meetings. Oversee the Defects Management staff and assess their performance. Maintain a positive, productive relationship with the Defects Management team to ensure that all matters are highlighted and address in a timely and effective manner. Well read on the various matters, eg. key legal documents, including, Sales & Purchase Agreement, and Limitation Act, to facilitate my role in addressing various issues that may be brought up by the team and for resolving disputes. Ensure that the remaining amount that is withheld by SAL is disbursed timely through proper follow up of all outstanding issues with a unit.

Process Improvements/Enhancements

Refine and enhance processes that were not efficient through monthly operational meetings with other departments. Enhance processes to deliver great customer experience, and ensure that all disputes are resolved in a timely manner.

Others

Work with Project Design and Project Management during the design to construction phases to provide inputs to issues relevant to Property Management. * Worked closely with legal counsel in cases that were escalated legally due to unresolved disputes / unreasonable demands that were not met.