Job Description

COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.
DESIGNATION : Manager, Quality Management

RESPONSIBILITIES
NTUC Health is one of Singapore\'s largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC). Quality Assurance And Compliance:

• Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).
  • Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.
• Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization\xe2\x80\x99s growth.
  • Engage all centers to implement and uphold the quality standards of the division.
• Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.
  • Share learnings and issues across various centers for learning purposes.
• Conduct quality training, and oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.

• Have an in-depth understanding of the programmes and operations of our AACs
• Create and maintain the AAC programme catalog
  • i.e. programme description, requirements, and resources to conduct these programmes, etc
• Categorize programmes into Healthy Aging Pillars
• Analyze past participation records and perform gap analysis for AACs
• Recommend and propose programmes to AACs to improve programme offerings
• Collaborate and communicate with internal and external stakeholders
• Other duties as assigned.

• Bachelor\xe2\x80\x99s degree, preferably in Healthcare or Gerontology related discipline
• Preferably a minimum 3 years of Healthcare experience
• Minimum of 5 years in a supervisory role
• Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
• Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies

• Good communication, interpersonal and people management skills
• Excellent analytical and problem-solving skills
• Detail-oriented
• Familiar with Google Workspace

• LEAN Six Sigma or equivalent Process Improvement experiences would be an advantage.