Manager Servicenow Itom (corporate It)

Singapore, Singapore

Job Description

Position Overview
We are seeking a skilled ServiceNow Developer with a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM) to join our dynamic team. The ideal candidate will have over 6+ years of experience in ServiceNow development and a deep understanding of ITOM and ITAM processes. You will play a crucial role in enhancing our ServiceNow platform to streamline operations and manage IT assets effectively.
Role & Responsibilities

  • Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.
  • Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
  • Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).
  • Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
  • Create new custom patterns as required for Discovery.
  • Understand infrastructure components and their integration within ServiceNow.
  • Integrate ServiceNow with other tools and systems using APIs and web services.
  • Conduct testing and quality assurance to ensure the reliability of developed solutions.
  • Provide ongoing support and troubleshooting for ServiceNow applications and services.
  • Ensure compliance with ITIL best practices and organizational policies.
  • Document solutions, processes, and changes for knowledge management and training purposes.
  • Stay updated on ServiceNow features and enhancements to leverage new capabilities.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 6+ years of experience in ServiceNow development and administration.
  • Strong expertise in ITOM and ITAM processes and best practices.
  • Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.
  • Experience with ServiceNow modules, particularly Discovery and Asset Management.
  • Familiarity with ITIL framework and its application within ServiceNow.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to work effectively with cross-functional teams.
  • ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), CIS-Discovery, CIS-HAM, and CIS-SAM certifications are a plus.
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Skills Required

IT
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Job Detail

  • Job Id
    JD1602598
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned