Job Description

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Key Responsibilities:

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Business Intelligence & Analystics

Analyze complex, interdependent systems across production, logistics, finance, and client delivery to uncover inefficiencies and value gaps. Build scalable dashboards and performance metrics using BI tools (Power BI, Tableau, Looker), spreadsheets, and ERP data to monitor real-time performance. Translate large, messy datasets into meaningful insights, executive reports, and board-ready presentations that drive decision-making. Lead root cause analysis and performance reviews; recommend strategic interventions backed by quantitative modeling.
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Strategic Operational Planning

Architect and drive end-to-end operational strategies across furniture production workflows, multi-site logistics, and client fulfillment. Design systems for enterprise-wide planning, integrating forecasting, capacity modeling, manpower planning, and budget control. Implement digital tools to improve operational visibility, risk management, and accountability across departments.
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Leadership & Cross-Functional Enablement

Work closely with senior department heads in production, supply chain, project delivery, and client service to foster alignment and elevate performance. Direct and mentor managers in applying KPIs, dashboards, and analytical thinking to their daily functions. Collaborate with C-suite executives on business planning, financial modeling, and strategic decision-making.
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Transformation & Continuous Improvement

Champion operational excellence by identifying bottlenecks, redesigning workflows, and institutionalizing SOPs. Establish best-in-class practices that drive agility, cost-efficiency, and scalability across business units. Lead the implementation of leadership development frameworks and workforce planning tools to ensure long-term organizational growth.
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Client & Vendor Strategy

Act as a strategic liaison for high-value clients, consultants, and external partners, ensuring project excellence and service satisfaction. Negotiate and manage vendor and contractor relationships, focusing on cost control, compliance, and long-term alignment. * Drive client retention through consistent delivery quality, strategic insights, and data-backed service enhancements.