Job Description

Roles & Responsibilities

Manager Job Responsibilities:





Accomplishes department objectives by managing staff; planning and evaluating department activities.


Maintains staff by recruiting, selecting, orienting, and training employees.


Ensures a safe, secure, and legal work environment.


Develops personal growth opportunities.


Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.


Coaches, counsels, and disciplines employees.


Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.


Establishes strategic goals by gathering pertinent business, financial, service, and operations information.


Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.


Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.


Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.


Contributes to team effort by accomplishing related results as needed.





Manager Qualifications / Skills:


Performance management


Project management


Coaching


Supervision


Quality management


Results driven


Developing budgets


Developing standards


Foster teamwork


Handles pressure


Giving feedback