Job Description

Responsibilities





Operations management - Oversee day-to-day shop operations, including staff scheduling, managing appointments, and ensuring a smooth customer flow


Staff supervision and training - Hiring, training and managing wellness therapists, and ensuring the team meet quality and service standards


Customer service - Maintaining high levels of customer satisfaction by ensuring clients receive excellent service, addressing complaints or concerns and implementing measures to address feedback


Inventory and supplies management - Managing stock levels of supplies, and overseeing ordering and tracking to maintain sufficient inventory


Health and safety compliance - Ensuring the team follows health, safety and hygiene standards. This includes staff training on sanitation protocols and equipment maintenance


Requirement:


Experience in beauty and related hospitality industry Able to motivate and lead a team to ensure high-quality service Attention to details, ensuring high standards of cleanliness, safety and service quality Passion for wellness and self-care Friendly and cheerful personality * Able to work weekend and Public Holidays