Responsible for the daily operations and management, developing and improving service standards, operating procedures, and rules and regulations to ensure standardized service delivery.
Maintain customer relationships, handle customer complaints, and collect feedback to optimize the service experience.
Manage in-store hygiene, epidemic prevention, fire safety, and equipment maintenance, and rationally plan consumables procurement and inventory.
Analyze operational data to develop marketing strategies, control operating costs, and increase store revenue.
Coordinate collaboration across various departments, foster a positive team atmosphere, ensure compliance, and ultimately achieve both customer satisfaction and store profitability.
At least 3 years of relevant work experience required.
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