1. Assessing the work performance of staff and identifying areas that need improvement
2. Accomplishes staff job results by coaching, counseling, and disciplining staff
3. Managing the workflow of staff, creating team schedules and delegating tasks
4. Ensuring that business goals, deadlines and performance standards are met
5. Plans, monitors, and appraises job results
6. Implements and enforces systems, policies, and procedures
7. Training and onboarding new hires to make sure they understand their roles
8. Setting goals for staff and making sure they comply with the company's plans and vision
9. Provides quality service by enforcing quality and customer service standards
10. Contributes to team effort by accomplishing related results as needed
11. Reporting performance records and evaluations to management
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