Job Description

Responsibilities
Primary Responsibilities and Duties (80%) * Plan/implement/upgrade schedule, allocate resources, ensure timely execution of all tasks under authority and coordinate with system vendors and department end users.

• Responsible for annual IT workplan submissions in consultation with department leads and ops personnel. Coordinate acquisition and implementation.
• Manage IT-related planning and execution for allied health departments in future campus.
• Credential Trainer for EPIC modules and provide training for new users to the department.
• Assess and handle EPIC change requests from users. Handle build changes to fulfil user requirement or resolution of root cause.
• Oversee and manage integrations between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
• Contribute to the strategic evolution of departments' systems and applications on cloud storages, leveraging company /private solutions to optimise service provision and achieve long term cost-effectiveness.
• Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.
• Maintaining contracts and following-up with system vendors and department.
• Responsible to review, update and implement IT SOPs according to MOH, cluster and company directive, including business continuity measures during downtime.
• In-charge of regular IT audits for assigned allied health departments.
• In charge of:

- Managing and administering department's servers, workstation and printers in the LAN environment
- Acquisition and implementation of computer system and accessories.
- Compilation of schedule workload statistical reports.
- Undertaking of scheduled and ad hoc data extraction and compilation as required by users.
- Price updates, charge rectification and audit activities.
Secondary Responsibilities (20%) * Recommend and/or provide AI-solutions to smoothen BAU operations and for future campus

• Support and manage the tracking of KPIs for cluster/institution initiatives
• To be involved in informatics-related projects to improve operations for assigned allied health areas.
• Involved in cross-institutional efforts to carry out cluster harmonisation works on systems changes
• Perform other assignments as delegated by reporting officer

Requirements

• Degree in Computer Science/IT or healthcare-related studies with 5 years of experience or relevant qualifications in healthcare informatics systems.
• Prior experience with EPIC systems will be highly advantageous
• Solid knowledge of cloud computing concepts, DICOM, HL7 standards, LAN/WAN & internet connectivity
• Knowledge of budgeting and procurement processes
• Good understanding of information security policies, network security and firewall administration
• Effective and demonstrable analytical, problem solving and organisational skills with high level of attention to details
• Ability to prioritise and simultaneously work on multiple tasks and projects within tight timeline
• Self-motivated, able to learn quickly and be flexible
• Work independently with minimal supervision