Job Description

What the role is:The future of our service delivery will focus on higher value work, enabled by digital solutions. We offer interesting and challenging work experience in Service Delivery and Design of Digital Services. You can look forward to opportunities to transform service delivery through leveraging new technologies deliver services that are customer-centric, data-driven, seamless and efficient. If you have what it takes, join us, and be part of the team to promote a trusted and vibrant environment for businesses in Singapore!What you will be working on:Service Delivery Provide advisory to customers' queries/feedback through different customer touch points and ensure that issues are resolved, and service standards are met. This may include overseeing and managing a team of officers. Handle exception/ escalation cases & provide high value business advice & assistance. Adopt design thinking concepts to seek new opportunity areas and share actionable insights to automate/streamline the internal work processes or enhance service delivery to customers. Proficient in digital technologies tools and systems (e.g., Artificial Intelligence, Automation) and use them to provide service to customers. Able to interpret data insights to identify areas of improvements for our digital services and recommend solutions to address systemic user experience issues.What we are looking for:

• Professional qualifications in Business Management or related fields Minimum 3 years of working experience, preferably in stakeholder engagement work Good interpersonal, communication and writing skills. Experience in external customer-facing roles will be ideal. Good analytical and negotiation skills to manage stakeholders Organised, resourceful and able to work independently in a team environment Proactive in acquiring new knowledge and be adaptive to changes IT savvy and proficient with Microsoft Office and digital tools

About Accounting and Corporate Regulatory Authority:At ACRA, we make Singapore a trusted and best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. Join us to make a difference! We now have the following exciting career opportunity available. You may also visit our career page at https://www.acra.gov.sg/careers to find out more about other career opportunities.

Accounting and Corporate Regulatory Authority