Job Description

What the role is:Engage and work with the Social Service Agencies (SSAs) in the respective sub-sectors, namely (i) Family, Youth and Children cluster (ii) Disability, Eldercare and Residential cluster and (iii) Mental Health and Community cluster, to drive and support their capability development journey in digitalisation, people and volunteer management.What you will be working on:

• Engage SSAs within the assigned cluster to identify, evaluate and support the adoption and implementation of various capability development initiatives/applications in digitalisation, people and volunteer management.
• Ensure that the SSA capability development plans are in place and documented, and that sectoral resources produced are used by majority of SSAs within the cluster.
• Guide and support the use of various frameworks and evaluation tools (Employee Engagement Survey, Data Acceleration Index, Voluntary Management Matrix, Organisational Health Index etc) and ensure compliance with specific sector requirements.
• Monitor the progress of implementation and provide timely intervention to ensure the initiatives are on track.
• Review and process funding applications from SSAs in OurSG Grants portal.
• Work collaboratively with internal and external stakeholders to advance the SSAs' capability development, aligned with National Level initiatives.
• Involve in organising and implementing capability development programmes/events.

What we are looking for:Personal Competencies:

• Strong communication and empathy skills
• Self-motivated and results-oriented with a high level of initiative
• Strong analytical and conceptual abilities
• Adaptable in a dynamic environment
• Able to work independently and in a team

Skills & Knowledge:

• Knowledge of the social service sector
• Able to navigate within the sector and between the government and the sector
• Stakeholder management skills

Experience:At least 2 years (Manager) / 7 years (Senior Manager) experience in stakeholder management related work, preferably in the public/ social service sector.Special Certification(s):Project management related certification is an added advantage.About National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service