Job Description

Job Purpose

Assists the Senior Manager (Train Operations) in providing management leadership at the respective crew point and depot to meet the company\'s vision, mission and core values and its branch key performance indicators and standards.

Responsibilities

• Manage and be accountable for all staff under your direct charge within the respective crew point and depot - this includes managing Staff Timetable and Duty Schedule, Discipline related matters
• Ensure train services are not delay, safety is prioritised while we meet our customer\'s needs and expectation
• Spearhead a committee responsible for up-keeping of the crew point and depot
• Put in place incident management plan for incidents during peak and non-peak hours
• Involved in audit and budgeting exercises, and improve productivity and efficiency level
• Attend division, department and branch meeting
• Conduct regular meetings and dialogues with supervisors on staff and operational matters
• Submit monthly report based on the key performance indicators and standards, highlighting all exception and required corrective action
• Develop training plans based on the learning and development guidelines, ensuring staff remain competent in their job and able to rectify train faults
• Develop incentive scheme to motivate and reward our staff
• Responsible for all administrative matters including certification of all petty cash claims, leave approval, Staff Time Records (DSTR) approval etc.
• Perform any other duties as and when assigned by the management

Qualifications & Work Experience

• Bachelor Degree in Engineering or relevant discipline
• Min. 5 years of relevant experience in Train Operations and managing a workforce of 350 staff in a unionized environment.
• Experience in dealing with Government agencies and regulatory bodies
• Experience in incident management and able to minimize the impact to train service

Skills

• Skills, Aptitude and Knowledge
• Strong Leadership Quality with ability to lead, plan and organize a multi-functional workforce in a multi-tasking frontline environment
• Able to drive changes in an environment with people from diverse background, language and races.
• Skilled at working effectively with cross functional teams and in fostering teamwork and collaboration.
• Strong problem-solving skills.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation