Job Description

Job Purpose

The Manager for Kaizen will be responsible for training, mentoring and evaluating the implementation of Kaizen concepts to both SMRT and its partners (suppliers). This role requires close collaboration as a business partner with the different business groups in shaping attitudes, behaviours, work practices and work processes.

Responsibilities

The duties and responsibilities for the Manager, Kaizen, are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Development and update of 'Lean' or 'Kaizen' training material for "Queen Bee" initiative (60 credits accredited programme) in collaboration with SIT;
• Development and update of experiential Kaizen programmes to all business groups within SMRT;
• Train, Facilitate, Mentor and Evaluate business groups in the implementation of Kaizen concepts and principles;
• Monitoring, Evaluation and Improvement of 'Lean' or 'Kaizen' training programmes;
• Assessment of the SMRT's suppliers using business excellence frameworks;
• Project Coaching, Evaluation and Reporting for projects related to Process Improvement, Safety, Environment, Social and Governance (ESG), and Service Transformation.

Qualifications & Work Experience

Qualifications and work experience include:

• Bachelor's Degree preferably in Psychology or HR;
• Certification in Lean Six Sigma Black Belt;
• At least 5 years of experience in L&D as a Trainer / Facilitator;
• Experience in managing Kaizen implementation for Process Improvement & Service Transformation.

Skills

Technical skills include:

• Programme Design
• Training & Facilitation Skills
• Business Excellence Assessment (Optional)

Generic skills include:

• Excellent multitasking skills
• Excellence presentation skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence