Job Description

Manager, Vendor Management, COPC

Posting Date: 20-Mar-2023

Location: East Area Main (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Spearhead projects and initiatives in the area of vendor operations
• Drive data-driven programs to support run & change agendas
• Review and recommend process improvement for productivity effectiveness and efficiency
• Manage the outsourced vendor which include monthly reviews on service delivery, conduct monthly service level meetings, liaison with vendors on business demands, contract negotiation and annual outsourcing reviews
• Conduct risk reviews
• Lead the periodic control checks, upkeep, update and maintenance of the Standard Operating Procedures (SOP) for the team\'s processes.
• Manage the team in liaising with internal stakeholders and vendors on day-to-day operations of card embossing and card delivery matters, to ensure service level is met.
• Prepare Card Operations\' MIS reports relating to processing volume, productivity, timeliness and resources to senior management.
• Prepare monthly and quarterly scheme reports and ensure accurate and timely submission.

Job Requirements

• Bachelor Degree with 4 to 5 years of working experience in Banking Operations
• Good to have background in Card Operations
• Meticulous and proficient in MS Office applications
• Ability to work in fast paced environment

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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