Job Description

What the role is:The goal of Family Life Group (FLG) is to nurture a family-friendly society by strengthening family resilience through all stages of life, and to support families to overcome early risks and challenges to family relationships. The Operations Planning & Transformation (OPT) Division is responsible for developing the overall operational plans to strengthen and support families through all stages of life. It also oversees transformation, data and digitalisation, capability development and engagement strategies for FLG.What you will be working on:Reporting to the Assistant Director, you will be part of the Operations Planning & Excellence (OPE) Branch that oversees the development of the suite of FLG services and programmes, spearheads FLG\'s workplan and transformation plans, in order to enhance customer experience, improve service delivery and programme effectiveness. You will be a key member of the Ops Planning team responsible for planning, formulating and enhancing the overall suite of family services and programmes across the FLG Divisions, to deliver MSF\'s strategic outcomes of encouraging marriage and parenthood, reducing marriage dissolution, and improving family resilience. The role involves: \xe2\x80\xa2 Conduct systems-level review and planning for the overall suite of FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders. \xe2\x80\xa2 Identify gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life. \xe2\x80\xa2 Evaluate and address cross-cutting service gaps and enhance customer experience. \xe2\x80\xa2 Spearhead FLG\'s workplan and transformation plans.What we are looking for:

• At least 2 years of experience in ops planning and/or policy and strategy development work. \xe2\x80\xa2 Strong analytical and critical thinking, writing and communication skills. \xe2\x80\xa2 Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes. \xe2\x80\xa2 Ability to conceptualise quickly, multi-task and work under pressure. \xe2\x80\xa2 Strong problem-solving skills. \xe2\x80\xa2 Good stakeholder engagement and management skills. \xe2\x80\xa2 Ability to work independently and in teams.

About Ministry Of Social And Family Development:\xe2\x80\x9cWe are Professionals with Passion for People\xe2\x80\x9d The Ministry of Social and Family Development (MSF) develops the \xe2\x80\x9cheartware\xe2\x80\x9d for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Ministry of Social and Family Development