Job Description

What the role is:
We are seeking a talented UX Designer (Manager/ Senior Manager) to join our team working on the Office of Public Guardian Online (OPGO), a citizen-facing digital service that helps Singaporeans plan for their future care through Lasting Power of Attorney (LPA) arrangements and supervises deputies in their caregiving duties.
What you will be working on:

• Drive end-to-end user research and design for OPGO's digital services, focusing on improving user satisfaction and adoption rates * Conduct user interviews, usability testing, and journey mapping to deeply understand the needs of donors, donees, deputies, and agency officers * Design intuitive interfaces and user flows for complex legal processes, including LPA applications and deputy reporting * Improve information architecture and content findability across OPGO's digital touchpoints * Create high-fidelity prototypes and wireframes using Figma to effectively communicate design solutions * Establish and maintain a comprehensive design system to ensure consistency across the platform * Work closely with product managers and developers to ensure high-quality implementation of design solutions * Support the digitisation of in-person processes while maintaining security and trust

What we are looking for:

• Proven track record in user research, including interviewing, usability testing, and thematic analysis * Strong proficiency in Figma for wireframing and prototyping * Experience in information architecture and content strategy * Ability to translate complex processes into simple, user-friendly digital experiences * Experience in creating and maintaining design systems * Self-motivated and resourcefully working as the primary designer, together with a designer-in-training * Comfortable navigating ambiguity and balancing multiple stakeholder needs * Strong analytical mindset with ability to interpret user satisfaction metrics and research data * Excellent communication skills to articulate design decisions effectively * Highly organised with strong attention to detail Join us in our mission to improve citizens' lives and giving them peace of mind!

About Ministry Of Social And Family Development:
"We are Professionals with Passion for People" The Ministry of Social and Family Development (MSF) develops the "heartware" for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!