Job Description

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise. The successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for India, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them. This position is full time and is based in Singapore.Market Specialist, Global Response Operations - SEO India ResponsibilitiesWork as part of the SEO India team, enforcing on crisis response within the South Asia region while specifically representing the India Telugu Market.Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on India.Use a combination of Language and India Telugu Market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.Scope scalable solutions to improve the support of our community of users in the India Telugu market and in partnership with other regions.Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners.Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutionsMinimum QualificationsBachelors degree and/or masters or equivalent experienceFluency in written and conversational Telugu is essential as this role will deal with content and operational issues in that language4+ years of professional experience within an operations environmentExperience communicating with a variety of audiences and stakeholders from the India marketStrategic thinker with strong analytical and creative problem-solving skillsPassion for supporting the Facebook and Instagram communityExcellent communication and collaboration skillsSelf-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environmentPreferred QualificationsTechnical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reportingLocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .

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