Job Description

:Job Scope

• Spearhead all campaigns & promotions by working closely with Sales and CRM
• Able to generate concepts and ideas for all relevant marketing communications
• Consistently align processes that will improve overall productivity for all internal stakeholders
• Perform analysis for all post-marketing performance metrics
• Keep up to date with current digital trends related to marketing
• Develop strategies to increase digital visibility of company/brand/product across all touch points
• Track all digital performance metrics, including usability, design, content, etc
• Oversee prospecting initiatives & monitor ROI
• Effective with social media and all digital platforms to increase market share and presence
• Responsible for companys websites and social media
• Ensure all brand activities such as collaterals, advertisements and events comply with guidelines

• Spearhead continuous initiatives for media & PR outreach
• Boost awareness and favourability through press releases, PR events, media channels or any other creative platforms
• Effectively manage all agencies and vendors
• Custodian of Customer Experience (CX), which includes customer engagements, Customer Lifecycle Value (CLV), mapping of Customer Journey (CJ), through building and maintaining profitable relationships with customers
• Identify opportunities within customer experience to improve customer satisfaction level
• Owner of CSI/ SSI/ NPS milestones including mystery shoppers/calls. Addressing service-related issues and reinforce service standards.
• Manage customers and stakeholders feedback, ensuring all feedback are promptly attended to
• Proactively work on areas for improvement leveraging on latest CRM platforms & analytics

Requirements

• Degree in Marketing
• Minimum 5 years of marketing related experience, with experience in digital marketing
• Strong analytical skills
• Innovative with creative flair, resourceful, proactive and a good team player
• Good interpersonal and communication skills
• Excellent command of written and spoken English
• Meticulous with a keen eye for details
• Ability to work in a fast-paced environment and managing concurrent projects to meet deadlines
• Proficient in MS Office Applications (Word, Excel, PowerPoint)

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte LtdTel: 6950 9753EA Registration Number: R1111375EA licence number 02C4944EA Personnel: Lee Hui En Ashley

People Profilers