Job Description

Job Responsibilities

Marketing Plan & Budget:

• Develop specific marketing activities based on the Brands requirements.
• Prepare and present marketing budget for respective Brands that is in line with brand standards and overall financial budget.
• Support and facilitate the implementation of marketing plan at respective brand outlets.
• Work closely with Head of Operations and restaurant leadership team in monitoring the effectiveness of the marketing plan for specific brand(s).

Market Research and Buyer Behavior:

• Conduct market research and buyer behaviour studies to understand customer\'s needs and link it back to the respective brand(s).
• Integrate research findings into marketing plan for respective brand(s).
• Study trends and conduct marketing intelligence to gain competitive data for analysis.
• Work closely with Operations Manager and restaurant leadership team and manage the development of new products (menu) and/or services based on marketing research conducted.
• Coordinate with restaurant leadership team and ensure implementation and full rollout of the new products and/or services.
• Monitor effectiveness of the new products and/or services and track ROI.

Manage Marketing Suppliers & Corporate Communication:

• Negotiate with media agencies and other vendors to secure agreements for translation of materials into other form of media.
• Develop promotional material including marketing collateral and print copies.
• Ensure marketing materials are prepared according to the approved specification requirements.
• Ensure Internal and External Communications system are in place and carried out professionally and according to brand requirements.
• Monitor and manage the public relations activities and ensure the standard operating procedures are in place based on brand/franchise requirements.
• Manage and ensure effectiveness of corporate responsibility events are carried out according to plan and within schedule and budget such as sponsorship, opening of new outlets, launching of new products, or other activities effectively to gain public attention through various media.
• Observe and report on social, economic and political trends that might affect the Company\'s operations.

Customer Relationship Management (CRM):

• Coordinate with restaurant senior leadership team on designing and implementing prospective client contact systems.
• Organize and rollout special marketing events to mine relevant data on customers\' profile and ultimately build a robust CRM database.
• Conduct customer satisfaction survey in order to gain information on customer needs and overall satisfaction level.
• Monitor customer feedback and complaints and channel to relevant stakeholders for resolution.
• Based on CRM database, develop appropriate marketing interventions and activities in line with brand requirements.
• Manage, monitor the effectiveness and maintain the brand\'s website and tapping on social media to reach out to customers.

Others:

• Perform any other additional responsibilities as assigned by the Immediate Superior.

Interested applicants can send your updated resume to supreme.edmundho#gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Additional Information

Career Level

Manager

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

9 days

Industry

Human Resources Management / Consulting

Company photos

1/4

The Supreme HR Advisory