Job Description

You will be part of a team responsible for supporting the marketing operations for APJ region. You will handle day to day operational and tactical aspects of all CRM (Customer Relationship Management) activities and will be involved in data processing and tracking campaign effectiveness. This would be well-suited to those with a curiosity about marketing operations, deploying and developing their skills to support a Marketing function. Individual with a passion for details to build a career in Marketing, CRM Management, Operations, or Business Excellence do join us.

What will you do?

Lead Management

Work with campaign owners to establish data and establish lead creation requirements for different marketing sources

Handle end to end process of marketing data from collection through to CRM system entry

Retrieve, consolidate, analyse and summarize data and make appropriate business recommendations.

Review leads management dashboard and identify trends and gap. Engage with divisional marketing team to drive improvements.

Database Health / Growth

Analyze the health of the customer database to have a deep understanding of customer data

Propose clear action plans to implement various data cleansing activities / projects

Understand the data entry process and different input systems across the business and how this affects data quality in our contact base system and marketing performance.

Present useful data quality improvements to internal collaborators

Vendor / Project management

Lead and evaluate vendors to ensure quality of services provided.

Supervising budget spending with third party vendor and evaluate way to optimize cost as appropriate.

Drive project management for process improvement to optimise lead management across the region

How will you get here?

Competency

Self-initiated, Ability to identify, resolve problems and complete tasks with a proven attention to detail

Teamwork. Proactively collaborates across teams and functions, and works effectively across boundaries and geographies

Applying analysis tools and daily management to solve problem and develop a process improvement approach

Good communication skills, written and verbal

Knowledge, Skills, Abilities

Data analysis and interpretation, including proficiency in Excel or other spreadsheet software

Marketing lead management process preferred

Experience with Salesforce of other CRM preferred

Project Management

Willingness to learn new technologies and applications

Ability to prioritize workload

Demonstrates and drives the Thermo Fisher Values- Integrity, Intensity, Involvement and Innovation

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Category

Marketing

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific