Job Description

Position Title: Ma\xc3\xaetre D\'

Reporting To: General Manager

Location: Singapore

Job Overview:

The role of the Ma\xc3\xaetre D\' is pivotal in creating an extraordinary experience for every guest at our client\'s establishment. As the Ma\xc3\xaetre D\', you will be responsible for ensuring that each guest has a positive, memorable, and informative experience throughout their visit. This encompasses not only delivering impeccable service but also actively engaging in various behind-the-scenes tasks to ensure exceptional hospitality, including recruitment, training, and team management.

Qualifications:

Minimum 5 years experience in high-end, fine-dining, VIP establishments, or private members\' clubs.

Have a natural knack to lead and manage each day like a world-class conductor.

Proven track record in delivering exceptional guest experiences.

Financial acumen and knowledge of hospitality industry standards and trends.

Flexibility and adaptability to embrace the fast-paced nature of a professional career in hospitality, which includes some late-night and weekend shifts.

Primary Responsibilities Include:

Provide exceptional guest experience and customer service excellence

Implement and oversee a comprehensive system for gathering guest feedback, utilizing training and corrective actions to continuously enhance the guest experience.

Drive continuous improvement throughout the guest journey, from pre-arrival to post-departure, leaving a lasting positive impression.

Cultivate relationships with regular guests, strengthening the brand through positive word-of-mouth.

Establish and nurture connections with influential individuals within the hospitality industry, both locally and internationally. Ability to remember names.

Cultivate a high-touch, best-in-class service environment that surpasses expectations.

Provide comprehensive oversight of daily service operations.

Uphold impeccable venue presentation, cleanliness, and overall maintenance.

Continuously explore innovative ways to exceed guest expectations, leaving a memorable impression on every individual who visits our client\'s establishment.

Proactively seek out exceptional talent to join the front-of-house team

Culture building a strong and sustainable team culture that aligns with our client\'s brand and guest experience.

Collaborate with and mentor all members of the front-of-house team.

Implement effective succession plans for the team, ensuring a smooth transition and continuity of service.

Strategize and plan staffing requirements, including creating schedules and managing leave to ensure uninterrupted service.

Evaluate individual team members\' strengths and weaknesses, allocating responsibilities accordingly.

Recognize and reward outstanding staff performance, including service delivery and knowledge acquisition.

Take appropriate corrective action when addressing underperforming staff.

Develop and maintain comprehensive SOPs for FOH and BOH operations, as well as professional standards.

Plan and execute regular training sessions, including onboarding programs and refresher courses for the FOH team.

Drive continuous improvement in behavioural standards and expectations.

Effectively manage revenue through sales tracking and performance analysis.

Optimize gross margins by implementing price adjustments and strategically promoting product sales.

Ensure efficient expense management, including overseeing stock, stock adjustments, and claim approvals.

Maintain sound cash flow and balance.

Enforce cash handling procedures among management and staff, taking responsibility for all safe, floats, and petty cash funds.

Accela Recruitment Services Pte Ltd

EA License: 15C7529

EA Personnel No: R22107085

Accela Recruitment Services