Job Description

Membership Director

• Permanent role
• 5-day work week (though there may be occasions where you will be required to work on weekends due to Events etc.)
• Opportunity to work with various teams across regional locations

The Opportunity
As a Membership Director, you will be responsible for owning P&L and members\' experience. You will deliver these results by inspiring a frontline team and by working closely with cross-functional leaders on marketing, sales, product and operations teams.

Job Responsibilities:

Spearhead business strategy and P&L

• Research, define and design new membership business line in alignment with the company vision and mission
• Expansionary role to drive product, marketing strategies, budgets required to deliver, and drive successful execution to achieve results and meet financial objectives
• Propose, develop and implement strategies and initiatives to build Greater\'s business membership capabilities

Develop Product and Membership proposition

• Develop and maintain a comprehensive understanding of key membership demographic metrics, needs and requirements
• Develop insights, implication and prioritise opportunities to senior leadership for support to drive action
• Lead the creation of a new membership product
• Lead the creation, implementation and hosting of the membership engagement programme, working closely with the Events/Community and Partnerships team to execute high value and memorable events around Learning, Leadership, Social and Forum context
• Develop and roll-out compelling marketing and communication materials through various communication channels: in-person experiences, digital experiences and emails to prospective members
• Drive deliberate, disciplined design and delivery of experiences to members
• Own the members\' journey process in the region: developing feedback, improving and maintain overall brand experience, prospecting, to retain and grow brand loyalty and opportunity identification

Lead and Own Membership Marketing, Curation and Acquisition

• Be responsible for driving membership acquisition, retention and the member and guest experience
• Work with the membership team to create a like-minded, curious and energised community under the centralised vision of the C-suites
• Communicate the vision and membership selection process in a concise and compelling way through various communication channels: in-person, via email, and in marketing assets to prospective members, etc
• Build, nurture and maintain 8-12 catalysing committee members and support their efforts to introduce new members to the club
• Ensure committee members are productive in generating appropriate member applications
• Partner with the Regional Director of Marketing to meet quarterly and annual membership targets
• Engage in the local tech/finance/creative scene, attending events, parties, launches etc to develop contacts, network and build awareness about the new membership line, its facilities, your role and how new contacts might join
• Schedule, organise monthly committee meetings to review and approve new member applications when necessary

Drive Membership Engagement, Satisfaction and Retention

• Maintain a constant presence in the company, acting as the face of the membership line to its members
• Create a high-quality experience for members to address their needs and wants, conscious and subconscious
• Lead or oversee all new member introductions to ensure members understand benefits, rules and opportunities; Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose
• Play an active part in the creation and implementation of the members\' events programme, helping to ensure that events are well planned (by the events manager) and communicated (by the content manager)
• Manage member satisfaction, retention, and service recovery in both a systematic and ad-hoc manner (via pulse checks and through personal relationships with members)
• Manage the member feedback process, ensuring follow-up and reporting on engagement, satisfaction, referral, cancellation patterns etc.

Direct with Charisma and Lead the Team

• Work across all cross-functional teams (operations, design, content, creative, digital, events, partnerships and people & development teams) to deliver objectives
• Participate in relevant leadership and commercial meetings to understand core business, growth areas and cross-sell opportunities
• Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner
• Be optimistic and help other team members and stakeholders do so as well

Your Background

• Bachelor/Master\'s Degree from an accredited institution
• Minimum of 10 years of proven leadership and and a track record of exceeding sales targets and the ability to inspire large teams to produce exceptional results
• Detail-oriented and ready to get your hands dirty
• Excited about working with numerous people across cultures day to day
• Impeccable and concise communication and presentation skills, verbal and written
• Demonstrate integrity, responsibility and good work ethics
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision
• Good team player and works well with others
• Demonstrated ability to consistently meet deadlines
• Strong time management skills and experience managing multiple projects simultaneously with an adaptable mindset in a fast changing environment
• Self-directed with a high level of initiative and a \'can do\' attitude
• Finds it easy to bridge corporate and start-up culture

Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Peoplebank