Job Description

Country

Singapore

Office Location

Singapore

About Us

Flexible/Agile Working: This role can be performed with a hybrid working arrangement, balancing working from home and your contracted office. Regular attendance in the office will be required of 3 days per week.




Join RICS, a leading global organisation supporting 140,000 professionals worldwide.




We set the highest ethical standards in land, real estate, construction, and infrastructure across global markets. As a leading professional body, we empower our members with globally recognised qualifications, influential networking, and access to cutting edge resources that shape the future of the industry.




Your work here will directly contribute to advancing knowledge and driving sustainable practices on a global scale, creating a positive impact for society internationally. Join us and help us build a better world, together!

Role Purpose and Key Responsibilities

At RICS, our Membership Support team plays a vital role in delivering a high quality experience to members and candidates across all stages of their professional journey.




As a Membership Support representative, you will provide expert guidance and support across various membership pathways, acting as an ambassador for RICS and ensuring consistent service across multiple communication channels.
- Provide timely and effective responses to member inquiries across multiple communication channels, ensuring compliance with service level agreements (SLAs) and RICS Customer Service Standards.
- Offer specialist advice, solutions, and proactively promote RICS products and services, generating new leads and opportunities while fostering member engagement through effective relationship management.
- Maintain comprehensive product knowledge to offer first-line responses and accurately update customer information in internal databases, ensuring data integrity.
- Collaborate with key stakeholders, including Finance, to address member inquiries and resolve accounting-related issues, while ensuring compliance with data protection regulations (GDPR).
- Contribute to the development and testing of new processes and systems, providing feedback and valuable customer insights to drive service improvements.

About You

You will thrive in a fast paced, customer focused environment, representing RICS and providing expert support to members while building lasting relationships. You will bring a passion for problem solving, strong communication skills, and a commitment to delivering exceptional customer service.




You will have:
- Proven experience in customer service, particularly within a professional or membership-based environment, with a focus on delivering exceptional customer experiences.
- Clear communication skills, passionate about engaging with customers and resolving inquiries across multiple channels (e.g., phone, email, live chat).
- Commercially aware, highly organised, and able to prioritise tasks effectively while adhering to quality assurance standards and procedures.
- Skilled at building and maintaining relationships with members, stakeholders, and the public, with the ability to handle challenging situations professionally.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and committed to personal development and continuous improvement through training and coaching.
- Proficiency in Mandarin or Cantonese as a second language would be highly valued for this position.

Rewards and Benefits

We offer a comprehensive package of benefits to support your work life balance, health, financial security, and personal time.




For full time staff, the standard working week is 40 hours, and we support flexible working arrangements where possible, with a model typically requiring 3 days onsite.




Your health and wellbeing are important to us, with benefits including private medical insurance, an Employee Assistance Programme, Mental Health First Aiders, Wellbeing Champions, and optical care. To support your financial future, we provide income protection, life assurance, Mandatory Provident Fund Scheme, and access to My Money support.




We also offer 18 days annual leave plus public holidays, enhanced flexible leave policies (including Maternity, Paternity, and Moving House), and Wellbeing Days. We encourage community engagement through a Volunteering Day and support staff led community groups.




Equal Opportunity Employer: RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.




How to Apply:




To apply for this role, please submit your CV along with your completed application form, ensuring that you answer all questions, including a statement outlining why you believe you are an ideal candidate for this position, and how your skills and experience align with the role's requirements.




In other organisations, this role may be known as: Member Services Coordinator, Membership Services Advisor, Customer Experience Support, Membership Support Specialist.