Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

As a Messaging Engineer, candidate will be part of team to implement and manage the Public Sector Environment for Messaging and Collaboration Services. You will work within a team of engineers with strong technical competency to conceptualize, implement and manage the Public Sector infrastructure services and ensure high levels of availability, performance and security posture of the environment.

Responsibilities

Solutioning, Architecting and Deploying Exchange, on-premise and Cloud-based solutions

Design and Implementing Exchange and Collaboration platforms - Microsoft Exchange Online, Microsoft Azure AD, Skype, MS Teams and SharePoint Online, Microsoft Office 365

Migrate messaging environment to Exchange 2016 and Exchange online

Drive Critical Incident management / Escalation Management

Provide deep level support, change and problem management for Active Directory and Messaging / Collaboration technologies

Work closely with Customers and Gathering their requirements for infrastructure design, transforming requirement into solution deployment

Translate the customer needs into technical requirements in line with proposed solutions

Create Low/High-level design documents (LLD & HLD), Technical design document and Implementation guide

Manage and mentor a team of Infrastructure specialists comprising of Active Directory Specialists, Systems and Server Professionals

Participate in Knowledge Transfer for new Projects

Drive service improvement plans at the service line level

Requirements

10 years experience in the above domain areas

Diploma in a relevant field

Proven planning, implementation and migration experience from Exchange on premise to Microsoft Exchange Online

Knowledge of ITIL processes and procedures

Demonstrated experience in the following areas:

Lead discussion between internal teams and external product principals

Up-to-date with latest product roadmap and best practices

Define policies and procedures related to Messaging and Collaboration environment

Provide input to optimise and automate workflows and processes

Justify new initiatives and recommend new ones to stakeholders

Team player with strong analytical thinking and problem-solving skills

Good written and verbal communication skills, with ability to present and communicate effectively with non-technical audience

Preferred Requirements

Powershell scripting

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.

Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self - in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation