Job Description

About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lead a team of engineers and consultants delivering Network and Cloud/Hosting Managed Services to global clients in the financial sector. Oversee service quality and performance, drive continuous improvement in delivery processes, and develop team capabilities to ensure high customer satisfaction. Maintain executive relationships with local clients and manage escalations on behalf of Lumen Managed Services.
The Main Responsibilities

• Manage, lead, and support activities of the account consultant team
• Hire and manage performance of assigned departmental employees
• Ensure the assigned employees are trained on current products and processes
• Employee development, formalized and scheduled training programs for assigned employees
• Develop, implement, and monitor departmental goals and KPIs
• Special projects as assigned
• Data analysis and performance reporting creation and delivery
• Create executive relationships with large wholesale customer operation teams

What We Look For in a Candidate

• Bachelor degree, Master degree or equivalent in a relevant field
• 10+ years of related experience
• Broad expertise in Telecom network services, IT solutions, hybrid-cloud architecture, and network design.
• Significant experience in technical consulting, solution delivery, and integration projects.
• Proven ability in managing small to medium teams
• Proven record of driving continuous improvements across operation, administrative processes
• Experience with client relationship development and management on middle management to executive level
• Experience with enterprise environments in financial services is highly desirable.

Compensation
What to Expect Next
Requisition #: 340668
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Skills Required