Job Description

Microsoft Analyst

=====================

Date:

6 Nov 2025

Location:

Singapore, Singapore

Company:

Singtel Group


NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.



The MS Analyst is responsible to develop software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements.

What will you do?

Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits Develop unit test package, execute tests & document test results to ensure the quality of the program Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently Prepare & maintain up-to-date system documentation. Analyse functional requirements to translate into application design using established design methodologies and guidelines Ensure codes comply with NCS security guidelines Design and develop custom solutions within Microsoft Dynamics 365 (CRM module) Customize entities, workflows, plugins, and dashboards using C#, .NET, JavaScript, and Power Platform tools Server Health Monitoring - Continuously monitor server performance and availability to ensure optimal system health and early detection of potential issues. Incident Management - Manage and respond to incidents promptly, ensuring all incidents are resolved and closed within the defined Service Level Agreements (SLAs). Issue Troubleshooting - Investigate and resolve incidents and service requests raised by users, providing timely and effective solutions. Reporting and Documentation - Prepare comprehensive monthly reports on system performance and incident trends. Document and distribute progress meeting minutes accurately. Scheduled Maintenance Activities - Plan and execute routine maintenance tasks, including password changes, certificate renewals, and software upgrades, in accordance with organizational policies and timelines

The ideal candidate should possess:

Diploma or degree in Computer Science, Computer Engineering, Information Technology, or equivalent 1-3 years of experience in developing and delivering application software Relevant system development and maintenance experience using Microsoft Dynamics 365 or Sharepoint technologies Typically 3 years' experience with substantial project work in software development Participated in requirements gathering and review functional specifications with Business Analysts Worked with team lead to ensure design and codes conform to architecture and standards Participated in requirements gathering and review functional specifications with Business Analysts Participated in peer reviews to improve project quality. Strong problem-solving skills with ability to think creatively Initiative and strong commitment to results and quality standards Team player with strong communication and interpersonal skills Self-motivated with positive attitude and high energy Customer-focused with strong service orientation Proficient in written and spoken English Willingness to travel as required

We are driven by our

AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity

--and we seek individuals who embody these values in both their professional and personal lives. We are

committed to our Impact: Valuing our clients, Growing our people, and Creating our future

.



Together, we

make the extraordinary happen.



Learn more about us at ncs.co and visit our LinkedIn career site.