Job Description

Job Scope:
You will play a crucial role in supporting the client's Microsoft Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in Jira triage, will be critical to the success of the projects.
Key Responsibilities:

• Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for MS Dynamics 365 CRM projects.
• Functional Specification Documentation (FSD): Write clear and comprehensive functional specification documents to guide development teams.
• MS Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
• Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations to ensure alignment and integration of business requirements.
• Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
• Jira Triage: Manage and prioritize Jira tickets, assigning them to the appropriate teams based on priority and complexity.
• Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Job Qualifications:

• Bachelor's Degree in Business Administration, Information Systems, or a related field.
• Minimum 3 years of experience in a Business Analyst role or a related position.
• 1-2 years of experience in Microsoft Dynamics 365 environment.
• Must have Microsoft Dynamics functional knowledge e.g. proficiency in Microsoft Dynamics 365, particularly in one of the following areas: retail customer leads, service requests.
• Solid experience and skills in gathering and documenting business requirements.
• Experience in writing detailed and clear functional specification documents (FSD).
• Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
• Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
• Hands-on experience in managing Jira tickets, with the ability to prioritize and assign tasks to the appropriate teams.
• Previous experience working in the banking sector is good to have.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and within a team environment.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141
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