Job Description

:

• Building software and systems to manage infrastructure and applications through automation

• Manage the Enterprise Microsoft Exchange and Active Directory environment to ensure integrity, performance, and accessibility of data

• Ensure Enterprise Mail system & software hosting Identity & Access services fulfil requirements stated under the following processes: Account and Access Management via GPO Policies, Backup Management, Change Management, Configuration Management, Incident Management, Log Management, Problem Management, Vulnerability and Patch Management, Inventory & Disposal Management

• Assess & implement Service Requests

• Assess & implement Change Requests

• Provide subject matter knowledge and problem-solving abilities

• Plan and execute upgrades, migrations, and platform maintenance activity

• Documenting configurations, changes, issues and technical diagrams for supported systems

• Day-to-day planning and activities including capacity planning and reviewing performance/statistic logs

• Analyse, test, patch and implement changes of a broad scope, high complexity and long duration

• Investigate and resolve complex and unusual problems

• Measurement and optimization of system performance Capacity planning and management for Enterprise Email Systems

• Explore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow's problems not just today's

• Improve system monitoring and alerting to improve incident time to resolution while decreasing false positives

• Improve system logging and benchmarking to fine tune application infrastructure and gain better insight into system issues and performance

• Work with engineering and application development teams to improve system performance through environment upgrades and improvements

Requirements

• Diploma / Degree in Computer Sciences, Engineering and any Sciences disciplines

• Microsoft Certified Solutions Associate (MCSA) certified or Microsoft Certified or Microsoft Certified Solutions Expert (MCSE) certification

• At least 3 years of experience working in similar role in multiple sites data centres with at least 5,000 mailboxes

• Strong Scripting experience in Shell, Bash, Python

• Professional, adaptable and innovative with a focus on delivery

• Self-motivated team player who demonstrates initiative and flexibility

• Experience with Design Thinking and Agile methodologies such as Scrum, Kanban

Skills Required