Job Description

As the leading European Union bank, and one of the world\'s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

Position Purpose
The Middle Office Client Account Manager works closely with internal functional teams as well as external vendors to ensure client operational services are performed according to our client agreements as well as ensuring our outsourcing requirements at actively monitored and meet the local regulatory standards.

The primary responsibility is to ensure that the client experience is elevated through the efforts of the individual, the team and also through the effective oversight of processing hubs.

Responsibilities

Direct Responsibilities
Core functions:

• Acting as an escalation point of contact for clients / fund managers who use our Middle office services. Attend regular Client Service Review meetings.

Logging and monitoring of Client operational queries in terms of status, prioritizing for resolution and communicate appropriately to relevant stakeholders, ensuring expectations are managed well at all times.
Review root causes of operational queries, propose and drive implementation of strategic solution. * Provide support on queries related to middle office service, operating models and market specific knowledge.

• Support any ne fund implementation and transitions process related to Middle Office clients.

Review any change requests that impacts middle office functions, services and processes. Provide input on the proposed solution, UAT test cases and testing support.
Serve as a liaison between Change Request team and the various middle office teams. * Perform the oversight duties specific of middle office functions. Manage regular service review calls with respective processing hubs to drive service excellence and efficiency.

• Collaborating with Global and local teams to develop and implement continuous improvement plans.

Procedures:

• Define, update and ensure consistency and quality of BPSS Investment Operations Services procedure.
• Facilitate the completion of procedures and grant follow up of procedures which need to be revised, amended or validated.
• Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.
• Ensure Operating Memorandums, Operating Service Levels and Service Level Agreements for both internal and external purposes are thoroughly reviewed on a regular basis.

Key Result Areas:

• Represent Operations on local/global initiatives and projects.
• Deliver excellent levels of service to stakeholders internally and externally and to "get it right first time"
• Responsible for ensuring the best client experience
• From time to time, may be appointed to spearhead particular project for internal purpose or for a particular client.

Technical & Behavioral Competencies

• Highly motivated, self-starter with the ability to work in pressurized environment
• Highly structured and methodical in execution
• Clear articulate and concise verbal and written communications
• Ability to multi-task and prioritize workloads, strong time management skills
• Results driven with a strong commitment to completing tasks within deadlines
• Ability to understand and resolve or escalate issues quickly
• Comfortable dealing with senior individuals and management across functions
• Strong knowledge of financial industry with good experience across asset classes
• Proven track record in client facing roles
• Take ownership where multiple teams are involved and act as a coordinator across functional teams to ensure smooth and efficient issue resolution.

Specific Qualifications (if required)

• At least 3 years\' relevant experience

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