Job Description

The Role Responsibilities

• To support Regional Client Coverage business (Asia & Global Segments) in delivering business requirements and results.
• The role is focused on driving business performance / results through 1. facilitating the implementation of Bank-wide and Client Coverage initiatives 2. supporting discussions and decision-making at various forums / committees and 3. delivering efficiency, change, and business performance agendas.
• The role involves a combination of routine, project and ad-hoc work. Specific areas of responsibility will include:

Business Performance (Revenues and Returns)

• Analysis of Revenues and Returns for Client Coverage
• Preparation of performance presentations for various stakeholders
• Tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity

Business Strategy & Project Management

• Ensure Regional Client Coverage MT & Business Development (where relevant) execution support requirements are met as articulated in the business strategy, objectives and as subsequently identified as priorities in response to changing circumstances
• Execute plans to optimise people, processes and systems
• Ensure Client Coverage frontline awareness of key operational changes impacting clients, RMs and the broader client teams
• Support and represent the region for the execution of specific business-related projects

Sales planning enablement & client portfolio management

• Oversee Account Plan execution within renewal timelines
• Review & track adequate coverage of platinum, gold, silver & portfolio tier clients
• Co-ordinate tail management and run-off tracking
• Work with marketing teams to define, execute and track the marketing & client engagement plans

Continuous improvement initiatives

• Keep abreast of best practices in learning and development to raise the performance
• Optimise current processes to meet customer requirements (internal and external)

People and Talent

• Support the region in delivering against HR objectives and initiatives
• Work closely with Business Development team on RM scorecards
• Support the annual P3 process (compensation, bonus and promotions)
• Help to develop and manage the region Client Coverage Conduct Plan, ensure all the actions are executed in timely manner

Risk, Control & Governance

• Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Responsible for delivering effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Develop a strong conduct, risk and control environment to minimise operational loss and audit failures and in partnership with Client Coverage MT members / other relevant stakeholders to ensure appropriate focus on issues and resolution

Business Administration

• Co-ordination on headcount management and cost management
• Consolidation review and refinement of information required from various stakeholders
• Maintenance of various administrative elements: Org Charts, Distribution Lists, Trackers, etc.
• Co-ordinate staff training programmes and initiatives

Regulatory & Business Conduct

• Demonstrate an awareness of the sensitivity of some of the information presented with.
• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the Client Coverage Business management team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Regional & Country Client Coverage Heads
• Regional Client Coverage MT
• Regional & Country CEO office
• CCIB Business Development team
• Other countries/regional & segments business planning managers
• Regional support functions
• Regional CCIB product partners
• L&D team and Learning Academies
• GIA

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in the Client Coverage Business Development team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

Qualifications and Skills:

• 10+ years of experience in Banking industry
• Masters or Bachelors degree
• Comprehensive knowledge of risk governance frameworks & quality framework and processes
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Contributes to:

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication

Role Specific Technical Competencies

• Business Markets
• Financial Analysis
• Risk Management
• Planning: tactical, strategic
• Managing Change
• Relationship management

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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