Job Description

Company DescriptionAbout Carousell GroupCarousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.About Laku6Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Laku6's technology integrated with Carousells regional platform of tens of millions of users will make buying and selling used electronics more accessible than ever before for millions of users; this will extend the life-cycle of electronics goods and slow down the growth of e-waste.

• Assist customers in selecting and purchasing new and certified pre-owned mobile devices by understanding their needs, recommending options, and explaining features and benefits.
• Facilitate the buyback and trade-in process for used mobile devices, including appraising devices, explaining trade-in values, and processing transactions.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience.
• Promote and sell value-added services such as extended warranties, insurance, and device protection plans.
• Perform basic diagnostic checks on mobile devices to assess their condition and functionality.
• Support inventory management tasks, including receiving shipments, organizing stock, and maintaining accurate records.
• Help with daily store operations, maintaining a clean and organized workspace, processing transactions, and adhering to company policies.
• Be deployed to partnering retail stores, including established electronics chains and operator stores.
• Stay flexible to support any business needs as they arise.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to learn and adapt to new technologies and processes.
• Basic computer skills and familiarity with point-of-sale systems.
• Ability to work independently and as part of a team.
• Previous experience in retail sales or customer service is required
• Knowledge of mobile devices and the mobile phone market is a plus.
• Willingness to learn and become proficient in all aspects of the role, including sales, buybacks, diagnostics, and value-added services.

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