Month Contract Echannels Service Centre Officer (private Bank)
Singapore, Singapore
Job Description
12-month contract - Clients Service Centre Officer (Private bank)
- \xe2\x80\x9cFirst Contact\xe2\x80\x9d for Singapore and Hong Kong booked Clients regarding the Bank\xe2\x80\x99s Digital Platform.
- Analyse and answer/handle the client\xe2\x80\x99s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
- Maintain the knowledge database of the E-Channel Service Center.
- Document and maintain the Client\xe2\x80\x99s requests/enquiries received in the Bank\xe2\x80\x99s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
- Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
- Support any ad-hoc tasks / requests as assigned from time to time.
- Provide support as a team also for Hong Kong Public Holidays.
- Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
- Meticulous and efficient working style
- Ability to work under pressure
- Able to work with minimal supervision and a team player
- Proactive, hands-on and solutions-oriented
- Good analytical and problem solving ability
- IT savviness
- Degree with at least 1 year of related banking working experience
- Previous experience in client service or call centre is preferred
- Good understanding of Banking and financial products
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Job Detail
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Job IdJD1427767
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3300 - 3800 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned