Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as a Mortgage Sales Manager.

Principal Responsibilities

Description

The key purpose of the role is to identify prospective customers to sell HSBC mortgage products, providing quality service and effective sales.

In addition to customer acquisition, MSMs are required to:

• Network and build relationships with external business partners such as housing agents, brokers and lawyers to achieve desired mortgage product targets and service.
• Demonstrate ability to continuously grow a portfolio of customers and bring in sales
• Service Bank\xe2\x80\x99s existing mortgage customers

Responsibilities:

• Submission of mortgage applications and prompt follow up with customer and internal departments until point of loan inception
• Conduct proper KYC on customers and business partners (if applicable) to ensure data integrity
• Timely update of sales numbers to Team Heads for sales projections
• Attend to enquiries and leads with relation to mortgage
• Follow up on servicing issues for existing mortgage customers

Key Performance Indicators:

• Achieving monthly, quarterly and yearly AOP targets set out by Group
• Consistency in maintaining sales targets
• Prompt response to customer and internal department enquiries
• Quality of work, to be measured by QAS (Quality At Source) rate with

5% of total monthly loan application submissions, and complaints * Customer satisfaction, to be measured by CES (Customer Experience Survey) conducted after sales

• Adherence to Group standards and controls

Requirements

• A degree with minimum of 2 years of relevant working experience in home loans / mortgage products sales
• A proven sales track record in home loans / mortgage products
• A high level of drive to excel and thrive in a sales-oriented environment
• Outgoing disposition and excellent communication and interpersonal skill

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC