Job Description

JOB ROLE DESCRIPTION

The Museum Education/Operations Executive will assist the Assistant Museum Manager in the

day-to-day running of the museum operations in a smooth and orderly manner. He/she conducts

school and museum tours and execute the educational programs for a diverse group of audiences,

ranging from preschoolers, students to members of the public.

DUTIES & RESPONSIBILITIES

1. Understand the Company's business and structure.



2. Support and Manage Museum Operations

Manage all operational aspects of the museum (MINT Museum of Toys) and retail shop

(MINT Shop)

Manage admissions and ticketing, membership, guest services and operations crew

activities

Assist in regulating queue times according to queue management approaches and methods Provide feedback to management team on improving ground operations Managing and supervising event sites and delivering the promised outcomes Maintain compliance of operations teams to business continuity plans Apply digital technology to enhance museum experience Take effort to build customer goodwill, check their satisfaction, welcomes and entertains

them

Prepare daily/weekly/monthly reports to finance department Provide feedback based on usage of workplace technology Other duties and responsibilities assigned by management

3. Execute and Deliver Programs

Facilitates the implementation and execution of museum tours and various educational

programs

Track program timelines, activities and program flow Organise school visits to the museum and deliver tours and educational programs Liaise with schools, colleges and teachers to promote the relevance and use of the

collections and activities of the museum in line with the MOE curriculum

Establish relationships and collaborate with relevant agencies/parties to achieve the goal of

the program

Escalate incidents for follow-up actions Document program outcomes and generate reports on programs and activities Compile, analyse and apply feedback on the educational activities Coordinate collaboration efforts with operations department
4. Drive customer service excellence

Implement customer service procedures Attend to customer inquiries, complaints, concerns and request Resolve escalated service issues Consolidate visitor feedback Assist in analysing customer data to understand customer behaviour Apply technology to enhance museum experience and museum facilities monitoring

5. Communication and Interpersonal skills

Ability to communicate professionally with volume that is appropriate for the setting,

appropriate body language and eye contact

Ability to communicate effectively with clarity in any language or situation according to job

level

Ability to negotiate disagreements and resolve conflict or problem calmly and effectively Always very willing to provide guidance and impart skills and knowledge Always provide accurate and timely feedback/information to colleagues and shares

information with others when appropriate



6. Leadership skills

Ability to see 'big picture" of the operation concurrent with managing the details Ability to listen effectively and articulate ideas in a clear and concise manner both verbally

and in written form

Confident, authentic and ability to consistently provide sound advice Ability to motivate through encouragement, appreciation and providing constructive

feedback for improvement

Ability to identify individual strength and weakness and delegate responsibility effectively Ability to provide proper guidance, understanding staff motivations and help the individual to

grow professionally

Creative and consistently come out with ideas to improve work processes effectively Good business acumen with ability to make quick, firm and good decision Lead by example and always take accountability or ownership of task/projects * Treat people fairly with respect, actions are always impartial and objective