Job Description

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact

• Manage back-office and support functions within Airfreight.
• Oversee implementation, process analysis, continuous improvement, training, support, and maintenance of all Airfreight processes and related applications.
• Drive process excellence initiatives to enhance efficiency and standardization.
• Provide functional and disciplinary leadership to the Process & System Support team (where applicable).
• Ensure structured, transparent, and professional coaching and development of team members.
• Manage customer onboarding processes for Singapore and Malaysia.
• Support Airfreight operations across the entire sales and operational cycle.
• Build and maintain a robust operational platform to enable sustainable business growth.

What we would like you to bring

• To be responsible for the delivery of day to day process support for operations and management through supporting our Air freight production systems in cooperation with the regional team.
• To oversee and ensure the delivery of user training (system enhancements, process optimization and other advanced and dedicated trainings).
• To ensure high operational data quality via analysis, review and action planning together with the Operational Manager.
• To support and oversee supplier electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• To drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• To oversee the testing and implementation of new releases in cooperation with the Regional Team. To act as the interface between IT and the business by defining + communicating system requirements in cooperation with Regional Team.
• To drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.
• Responsible for managing and supporting new accounts into the business environment for SG+MY

What's in it for you
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required