Job Description

Successful candidate will provide support for L2 support for Network and Systems

• Responsible for set up of Network and Systems in HKG and Asia Offices
• Supports & maintains Networks, Servers, Storage, hardware and associated software products
• Keeps Infrastructure operating and meeting the agreed service-level
• Installation, Configuration and Maintenance of Infrastructure in accordance to the Security Standard and Change Management Policy
• L2 escalation support to Infrastructure issues that require technical specialization
• Performing preventive maintenance of Infrastructure devices and services
• Overseeing operational health of Infrastructure devices and services (Availability Management)
• Maintain APAC region Infrastructure inventory and warranty service
• Provide regular backup to Infrastructure devices, services, and important production data and images.
• Optimal networks and systems performance and systems capacity planning (Capacity Management)
• Deployment of security fixes on Infrastructure services in accordance to Corporate Vulnerability and Patch Management policy
• Create & maintain document portfolio of Site Catalogue, Operations / Audit Best Practices, trouble-shooting & related solutions knowledge base.
• Carry out software and hardware maintenance and provide the stability of various systems
• Analyze, troubleshoot and resolve critical network and system issues
• Execute IT Disaster Recovery Plan (IT DRP)
• Perform daily system and network monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled joba
• Manage projects assigned and ensure completion in accordance to project timeline

Requirements

• Bachelor of Science in Electrical Engineering/Electronics/Computer Science or equivalent
• Working Experience (Industry, Specialization, Type, Min no. of Years)
• 3-4 years of proven experience in IT Operations & End-User Support environments
• With knowledge of Windows Server, Active Directory, HP Server and Storage hardware.
• With working knowledge of LAN/WAN technologies
• Experience with Sniffer software, Structured Cabling documentation standards and diagramming
• Experience with Palo Alto firewall, Juniper, Fortinet and Cisco network devices
• Experience with Windows Server, VMWare ESXi/vCenter and VEEAM backup
• Knowledge of Linux/ Open Source tools and applications
• Knowledge of Server Room setup

Lucero Mary Grace Servino EA License No.: 02C3423 Personnel Registration No.:R22108290

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