Job Description

Responsibilities

• Practical experience in configuring routers/switches (e.g., CISCO and Alcatel), firewalls(PaloAlto and Checkpoint), and intrusion detection/protection systems.
• Administration, support & maintenance of campus-wide network infrastructure including the following (but not limited to): a. Cisco and Alcatel Switches b. PaloAlto, Checkpoint, Cisco, Juniper Firewalls. c. Cisco Lightweight Access Points d. Wireless controller and devices (Cisco and/or Alcatel/Aruba) e. Aruba ClearPass (CPPM) - Network Access Control Appliance f. Structured Cabling (UTP / Fiber)
• Ensure that the campus network is in optimum performance by continually reviewing areas of improvement.
• Recommend the optimum or alternative solutions
• Monitor and maintain service availability
• Accountable for network operations
• Network fine-tuning, problem troubleshooting, interpretation of statistics and traffic pattern.
• Firewall rules configuration and security setting.
• Ensure procedures are documented
• Ensure SOP are up-to-date
• Ensure compliance to policies and procedures
• Follow up on requests, deployments & incidents/issues (including escalation) and ensure proper and timely closure
• Ensure that relevant parties (including the requestor/users) are updated on the progress
• Maintaining and upgrading Firmware / OS on Network Devices
• Configuration and maintenance of Layer 2 and Layer 3 Switches
• Configuration and Implementation of Core Firewalls
• Configuration and Implementation of Network Access Control Appliance
• Updating documentation and diagrams to any changes to the environments
• Experienced and familiarity with Structured Cabling, Network, and routing technologies, network solutions i.e. using CISCO, Juniper, Alcatel network equipment
• Responsible for working with the Service Desk & On-site Support Team to provide Network support

Requirements

• Degree or diploma in IT, Engineering or Computer science
• Network support engineer shall have at least three (3) years hands-on
• Possess industry standard certifications minimally have CISCO Certified Network Engineer certification, or equivalent.
• Windows applications software skills like MS Word, Excel, Power point, Visio, FTP, TFTP, etc
• Knowledge of Managed Services and hands on experience on LAN/WAN technologies
• Knowledge of Layer 2 & 3 Technologies: Good knowledge of Switching technologies like VLAN's, HSRP, Devices: Alcatel & Cisco switches,
• Be a Team player with good interpersonal and communications skills
• Customer oriented and be able to handle difficult situations. Need to drive and energy to explore new ways of doing things to improve customer experience
• Previous working experience in SOE environment will be preferred.
• Experience in managing / administration of Aruba ClearPass.

Shortlisted candidates will be offered a 1 Year Agency Contract.