Job Description

About the role:





Incident Management


Monitoring new incidents Working on incidents assigned Troubleshoot and resolve system issues Timely follow-up and closure of incidents Updating and resolving incidents status in ITSM system



Service Request Fulfilment


Monitoring of new service request (SR) Work on SR assigned Setup and configure new device Hardening of network devices Timely follow-up and closure of SR Updating SR status in ITSM System and closure of SR Updating Asset Management team on asset issued / returned



Firmware Upgrade


Upgrade of firmware of devices. Testing upon completion of upgrade



24 x 7 standby support


24 x 7 standby support and to go onsite as and when required Daily health check / Escort vendor Daily health check and submission of daily health check report Escort vendor when request are raised



Other tasks:


Conduct any other tasks as required of a network engineer role Responsible for the infrastructure network design, implementation, testing, security, managing and maintenance of proposed system Understand & analyze the requirements and assist in development of module technical design specification Configure and maintain network hardware, including routers, switches, firewalls, and load balancers. Manage project tasks to meet schedule, cost and quality Work closely with Team Leader/Project Manager to meet system delivery milestones Manage project tasks to meet schedule, cost and quality Provide technical documentation support to Project & Solutions Teams, as well as hand over as-built system documentation to Maintenance support team Engage with back-line support and/or with vendor's support to diagnose and rectify technical problems. Assist in day-to-day operation of the System Delivery team Carry out other technical related duties that may be required.



About you:


Minimum Diploma in Computer Science, Information Technology, or related field. 3+ years of experience in network security engineering. Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS). Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls. Proficient in ClearPass Policy Manager for network access control and policy enforcement. Knowledge of network protocols, security architectures, and best practices. Strong analytical and problem-solving skills with attention to detail. Excellent communication and teamwork abilities.



Preferred Skills:





Experience with other firewall solutions beyond Palo Alto and Fortinet, such as Check Point or Cisco ASA. Proficiency in network encryption protocols and VPN technologies. Understanding of network segmentation and micro-segmentation principles. Knowledge of intrusion detection/prevention systems (IDS/IPS). * Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.