Job Description

- Installing, configuring and supporting network equipment including routers, switches, firewall, DNS and DHCP to maximize network efficiency and security
- Comfortable in communicating with ISP and a global base of customers.
- Maximizing network performance through ongoing monitoring and troubleshooting
- Investigating faults in the network
- Support service desk in their escalation tickets.
- Handle incidents based on classification / prioritization of the incidents.
- Provide regular updates for follow-up actions and incident status.
- Ensuring all requests are progressed & cleared within SLA
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Provide remote/on-site support for escalated network faults
- Any other ad-hoc duties assignedRequirements- At least 2-4 years of relevant experience is required
- Able to engage customers, communicate with customers confidently
- Ability to think through problems and visualize solutions
- Strong knowledge in TCP/IP to identify faults and lead customer in effective troubleshooting
- Ability to create accurate network diagrams and documentation for design and planning network communication systems
- Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problemsWe regret that only shortlisted candidates will be contacted.Lim Shen Chee (Reg No. R1660557)
EA License No. 07C5771Job Type: Full-timeSchedule:

• Monday to Friday