Job Description

Main Duties & Responsibilities

• Provide support in identifying and handling of network incidents.
• Provide management, monitoring and support for network infrastructure
• Identify issues according to SOPs and previous incidents, escalating identified issues for resolution
• Provide first-level troubleshooting and support on network and system issues using monitoring tools and CLI commands
• Use basic switches CLI command to find out the configuration and switches' issues
• Input correct command for basic network devices operation
• Follow up proactively with internal or external parties for issue resolution progress
• Summarise and report on monitored systems for service improvement
• Co-ordinated with different regional teams and ISPs to resolve network issues to ensure limited downtime of the company's network.
• Send incident reports which includes a detailed timeline, root cause and service improvement plan for every network incident that will can be used for case study to prevent recurrence of said incidents.

Requirements

• Diploma or Degree in Telecommunication or Computer Science
• Experience in Network operations/maintenance and passionate about providing troubleshooting support
• Knowledge in Network Operations, Ethernet network, IT service management, and Linux/Windows systems.
• Basic network knowledge of Network protocols including (OSPF, BGP, etc)
• Competent in technical report writing and documentation.
• Strong interpersonal skills and able to interact with all levels of stakeholders professionally.

Posted By
Abel Quek
Commercial Manager - Information Technology
EA License No: 09C5803
Registration No: R1768942
JN -072022-73489