Provide L2 tech support and diagnose problems through onsite or remotely troubleshooting
Install, configure, troubleshoot and support (after-sales) networking & network security equipment (major brands)
Provide technical support and network consultancy service from time to time
Maintain network documentation
Ability to oversee customers’ requirements and translate to feasible solutions &/ or design
Taking ownership of customers’ technical issues reported & tracking them through resolutions timely and escalate to appropriate channels when applicable
Install, support and maintain hardware and software network infrastructure according to best practices including routers, switches, wireless access controller/ point, firewalls etc
Evaluates existing network equipment and/ or users’ needs to analyses, design, recommend and implement system changes
Adapt and support to enhancement and change to network configurations, whenever deemed necessary
Support technical needs in the company and/ or clients’ environment through integration of new and existing technologies
Assist enterprise solution/ sales team in joint-calls with working business partners & technology key vendors in products demo, PoC sessions, sit-down discussion, site survey, attend site briefing etc. for projects related meetings
Job Requirements:
Diploma/ Degree in Information Technology IT/ Telecommunication / Computer Engineering or relevant IT certifications
Prefer someone (but not a must) with Cisco CCNA/ CCNP certificate or other equivalent network certificate
Min. 3 years of expertise in implementation / administering and troubleshooting network and IT infrastructure equipment
Must be resourceful and able to take initiative in a dynamic environment
Strong written and oral communication skills
Ability to handle documentation and explaining network and IT architecture
An advantage if candidate from similar industry/ worked in SI environment
An added advantage if candidate has system infra knowledge experience
Well-versed in firewall e.g. Fortinet, Sonicwall will be major advantage
Able to join immediately or within short notice is an advantage
Bilingual in English and Mandarin for handling Mandarin-speaking clients
All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.
Ivan Tan Wai Hong
EA License No: 21C0641/EA Reg No: R2199004
Singapore Business Guide Pte Ltd
www.sgbizguide.com
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