Job Description

08-Jun-2022

Network Engineer

Employment Type: Full-Time
Monthly Salary: Up to $4,800

• Permanent
• Up to $4,800 + AWS + VB
• Mapletree/Pasir Panjang

Job Responsibilities:

• Daily operational health checks for the IT infrastructure.
• Monitor alarms & report to customer via email/mobile (if any major severity seen.)
• Be accountable and take immediate remedy on received alerts and follow escalation process.
• Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
• Maintain, track and update physical and logical diagram changes, cabling/ patching records.
• Work and liaise with appointed partners/vendor for necessary site survey and discussions.
• Preparing weekly ticket tracking list for outstanding & resolved tickets.
• Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
• Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
• Ensure that all correspondence with customers is performed in a prompt and courteous manner.
• Work closely with various team of engineers (internal & external) for troubleshooting.
• Ownership on critical incidents for customers to deliver resolution within SLA.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Perform escalation to appointed partner and/or principal vendor.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Able to follow and meet customer SLA for all the incidents and requests.
• Take ownership of incidents and service delivery in customer’s environment.
• Undertake escalation for networking related matters from end user issues, perform troubleshooting and hardware field replacement works for customers.
• Responsible for updating Network diagrams, technical documentations for configuration changes.
• Responsible for opening and closing of support tickets

Period:
Permanent Salary:
Up to $4,800 + AWS + VB Location:
Mapletree/Pasir Panjang
Requirements:

• Relevant fields of studies (IT, Infocomm, Com Science, Etc..)
• Ability to communicate fluently and write in the English language
• CCNA & CCNP Certification
• 3+ years of Network related working experience
• Strong interest/passion to learn and grow in the technology space.
• Candidate should be customer oriented and able to communicate in a clear and concise manner.
• Must have L1/2 skills in Cisco Routers / Switches / Wireless / Firewall.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
jansen@successhrc.com.sg (Registration no: R1327243)
Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329