Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.

Its about growing your skills and expertise in your current role and preparing yourself for the future. Thats why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Performs IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies, and supports operating systems, databases, or utilities software. Plans, conducts, and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires, and implements projects for LAN and/or WAN systems. Plans, designs, acquires, and implements telecommunications voice/wire systems.

At higher job levels, may contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set.

What you\'ll be doing

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities:

Monitors client infrastructure and solutions

Identify problems and errors prior to or when they occur

Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

Investigate first line incidents assigned and identify the root cause of incidents and problems

Fulfill approved requests following agreed procedures

Provide telephonic or chat support to clients when required

Execute approved maintenance activities including patching and configuration changes

Follow the required handover procedures for shift changes to ensure service continuity

Report and escalate incidents where necessary

Ensure the efficient and comprehensive resolutions of incidents and requests

Proactively identify opportunities for work optimization

Update existing knowledge articles or create new ones

Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.

Knowledge, Skills, and Attributes:

Ability to communicate and work across different cultures and social groups

Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

Ability to maintain a positive outlook at work

Ability to work well in a pressurized environment

Ability to work hard and put in longer hours when it is necessary

Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

Ability to adapt to changing circumstances

Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous certifications:

Up to date and relevant ITIL certification (Foundation Level)

Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)

Cisco Certified Network Associate - Wireless (CCNA-WL)

Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)

Cisco Certified Network Associate - Security (CCNA-SEC)

Check Point Certified Security Administrator (CCSA)

Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)

VMware Certified Professional vSphere

IP, WINS, DHCP, DNC, etc

MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist

MS-Active Directory

MS-Windows Server

MS-Windows XP Professional

MS-Windows Terminal Server

MS-Exchange Server

MS-SQL Server

MS-IIS Server

Citrix Metaframe

Switches and Routers

SonicWall Firewalls and SSL VPN Security Appliances

Cisco Firewalls and Routers

Cisco Certified Network Associate - Data Center (CCNA-DC)

MCSA+VCP, RHCE, or equivalent

Cisco Certified Network Associate - Video (CCNA-VID)

Cisco Certified Network Associate - Voice (CCNA-V)

Additional certifications

Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)

Cisco Certified Network Professional - Wireless (CCNP-W)

Cisco Certified Network Professional - Security

Check Point Certified Security Expert (CCSE)

Certified Partner SE - Security

Cisco Certified Network Professional - Data Center (CCNP-DC)

Blue Coat Certified Proxy SG Professional

Cisco Certified Network Professional - Voice (CCNP-V)

Any of the above certifications is a plus. The MS Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on a candidates qualification for the role.

5G-STARLINK PTE. LTD.