Job Description

Dynamic individual who has hardware technical knowledge on network & x86/x64 products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating Environment, virtualization and infrastructure in dynamic enterprise environments.

Key accountabilities

• Be ARCO\xe2\x80\x99s brand ambassador as part of the pioneer team to help build the company\xe2\x80\x99s brand equity
• Provide technical pre-sales support to sales team and clients
• Provide standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix field support based on SLA including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware, troubleshooting of Operating Environment, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

• Minimum Diploma holder on IT or electronic engineering related discipline.
• Must have CCNA Certifications (Routing switching and security)
• Those with ONF Certified SDN Associate (OCSA) will be a plus point.
• Good skills in field support and services of datacenter networking, security and x86 products.
• Minimum 3 - 5 years\xe2\x80\x99 experience in similar field
• Experience in Cisco Unified Computing System (UCS)
• Experience in Cisco IOS routing & switching
• Experience in Cisco Nexus family of switches like Nexus 7K, 5K, 1K
• Experience in Software Defined Networking implementation and support; SD-WAN, SD-LAN, security and etc.
• Experience in Converged Network and/or Unified Storage Infrastructure in Datacenter
• Troubleshooting experience on network, security components and products such as Cisco, Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.
• Has exposure to current technologies and hands on experience in EOL products, at least until generation N-3.

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