Job Description

Company Description
NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 14,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Job Summary
Provide technical support and deliver network solutions across wired and wireless environments. Plan, analyze, and implement changes to network infrastructure while maintaining accurate documentation. Manage firewalls, load balancers, and switches. Ensure compliance with ITIL and ITSM processes and deliver proactive monitoring, troubleshooting, and service continuity. Support proposals and lead small teams when required.
Responsibilities | CORE

• Gather infrastructure requirements and design, install, and implement network systems
• Perform analysis, planning, and coordination of network change requests
• Manage firewalls such as Checkpoint, Cisco FTD, and Palo Alto, and Nexus switches
• Administer F5 load balancers for application delivery
• Maintain records of configurations, changes, and disaster recovery documentation
• Align daily operations with ITSM/ITIL methodologies such as incident, change, and problem management
• Monitor performance and availability of network systems proactively
• Troubleshoot incidents, perform root cause analysis, and apply resolutions
• Implement service continuity measures such as backup and disaster recovery
• Create and maintain comprehensive network documentation
• Assist in proposal preparation and solution presentations
• Provide technical leadership and guidance to a team of network engineers

Qualifications
Essential Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field
• One to three years of experience in network administration or support
• Hands-on experience with Checkpoint firewalls
• Knowledge of routing, switching, and firewall operations
• Familiarity with ITIL and ITSM methodologies

Preferred Attributes

• Strong analytical and troubleshooting skills
• Ability to work independently and lead small teams
• Strong communication and stakeholder engagement skills
• Service-oriented with commitment to standards and quality

Professional and/or Technical Certifications

• Checkpoint firewall certification (preferred)
• CCNA or equivalent networking certification (preferred)

Additional Information
We are driven by our AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity--and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender's email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender's identity by contacting us at reachus@ncs.com.sg.

Skills Required