Job Description

RESPONSIBILITIES:

• Managed the Metro-Ethernet Wide Area Network (WAN) Service Level of the WAN Link
• Providers based on the service and maintenance contract signed by Client and the WAN link providers
• 7x24 standby for response to the monitor the up and down status of in scope network connections, perform 1st level problem determination, and escalate to the service provider
• Managed the in-scope WAN Routers of Client partner.
• Coordinate the hardware support service of the in-scope WAN Routers according to Service Level of signed Hardware maintenance contract between Client and Hardware providers.
• Manage and communicate with WAN link provider and Client partners for incident handling and management,
• Perform Testing connection with external interfaces base on the SR request from Client
• Provide monthly WAN Links capacity report generated by PRTG.
• Provide Problem and incident handling management on the Fax Line and Telephone Line after end user report errors.
• Provide WAN link Move/Add/Change.
• Provide Fax Line and Telephone Line Move/Add/Change.
• Maintain the up-to-date WAN Network Diagram.
• Maintain the up-to-date WAN Link, Fax Line and Telephone Line inventory records.
• Provide periodic WAN Link failover test.
• Follow customer schedule to perform below:
• o Site preparation work of the customer office locations.
• o Arms & Legs support of infra in relation to security checking, storage, network checking when requested.
• o Install monitoring tools agent when requested
• o Application installation and setup when requested
• o N7K/N9K hands and feet on-site support when requested
• o Update ISM protal for activities when requested
• o Collect artifacts approvals to support task completion when requested

ESSENTIAL CRITERIA:

• Bachelor's degree in, Computer Science OR equivalent through experience.
• At least 5 years' experience in network (Cisco) technology.
• CCIE - preferred
• Good communication skills in Cantonese, English or Mandarin language.

Job Types: Full-time, ContractSchedule:

• Day shift

COVID-19 considerations:
All applied candidates must completed their Covid-19 Vaccination.Experience:

• Cisco routers: 4 years (Preferred)