Job Description

Crxc3xa9dit Agricole CIB is the corporate and investment banking arm of Crxc3xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crxc3xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2023-83689Publication date 31/01/2025Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleNetwork Expert (Ref 55305 / 55306)Contract typePermanent ContractJob summarySummaryThe Network expert will be a technical expert for all Network services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing Operational support to the Banks Data Centers and satellite offices. They will assist in maintaining realtime monitoring of all the Banks Network and Security components. (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.Main ResponsibiltiesAn Expert has a wide spectrum of responsibilities and actions.As an expert of his /her team, he /she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development,
• supports new technologies and leverages them to provide consistency of service across streams,
• manage service improvements for all Network services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for the problem management module in Service Now

As an experienced professional in Network Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of role,
• actively engages to understand new technologies and technology trends, incorporating them into CACIB operations.

Supplementary InformationJob specific environment and/or organization

• Fluent in written and spoken English
• Preference will be given to those speaking Fluent French
• Working hours will primarily match Europe business hours - 2pm to 11pm SGT
• On-call support will be provided on a rotational basis

Mandatory record of accomplishment

• Minimum 10-15 years of experience in managing Network environment with about 3-5 years of experience in financial institutes
• Must be a bachelors'/engineering graduate
• Subject matter expert on technologies such as Cisco, Arista and Juniper Network, Checkpoint, Fortinet, McAfee etc.
• Working knowledge of VPN Solutions, Firewalls and IDS System
• In depth hands on knowledge/experience on Network Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network Toolsets

Crxc3xa9dit Agricole