Job Description

Who We Are
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit
About The Job
The successful candidate will work closely with the school's lab support team to ensure the smooth operation of our laboratories. You will take an active role in setting up and maintaining network devices, managing desktop systems, installing software, and supporting specialized lab equipment. You will also provide technical assistance to various stakeholders across the university. This role offers the opportunity to play a key part in maintaining a reliable and efficient lab environment that supports the school's teaching, learning, and research activities.
What You Will Be Doing
Key Responsibilities
Network Infrastructure Support:

• Configure and install network hardware (routers, switches and firewall).
• Provide prompt and effective technical support to resolve network connectivity challenges, ensuring minimal downtime.
• Analyze technical and business requirements to implement optimal network configurations.
• Maintain documentation of network configurations, changes and troubleshooting procedures.

Lab & IT Support:

• Provide technical support for ICT courses and capstone projects.
• Maintain, configure, and support lab, project hardware and software.
• Troubleshoot issues in both physical and virtual lab environments for faculty and students.
• Assist faculty and capstone projects supervisors in sourcing and evaluating new equipment and software.
• Liaising with third-party vendors.
• Assist with other tasks and duties as assigned by supervisor.

Job Requirements

• University Degree in Networking, Computer Science, Information Technology, Information Systems or related fields.
• Minimum with 3 or more years of relevant experience, ideally in IT or higher education environment, with at least 2 years of hands-on experience managing physical/virtual lab environments.
• Proficient with Cisco, Linux and Open-Source Environment.
• Hands-on experience using Cisco CLI to configure and troubleshoot network devices.
• CCNA certification is preferred.
• Cloud certifications (AWS, Azure and Google Cloud) will be advantageous.
• Experience with Learning Management Systems (LMS) and educational technology tools are a plus.
• Self-motivated team player with a positive attitude.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively.

What We Offer
At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Skills Required