Job Description

Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3-7 years

Salary Range: SGD 6,000 - 8,000/month

Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)

About the Role

==================

We are seeking a highly skilled and motivated

Network Operations Analyst (L2)

to join our


Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.


The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

Key Responsibilities

========================

Provide Level 2 network operations support in a complex enterprise environment. Manage and resolve network incidents and service requests in accordance with SLAs. Participate in BRP/BCP activities to ensure network resilience and recovery. Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems. Work collaboratively with internal teams, vendors, and service providers. Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird. Manage incidents via ITSM systems; support change and problem management processes. Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies. Maintain accurate documentation for systems, processes, and procedures. Support operations in environments with at least

1,000+ network devices

.

Required Skills & Experience

=================================

Minimum 5 years

of hands-on experience in: Cisco Routing & Switching Palo Alto Firewalls Enterprise WIFI (Cisco/Meraki) Proxy and security appliances Strong understanding of: TCP/IP, DNS, DHCP, and other networking fundamentals Telecommunications connectivity and infrastructure Hands-on experience with: Palo Alto Firewalls SD-WAN (Cisco/Viptela) VMware NSX AudioCodes Team Voice System Cisco CUCM (Unified Communications) Proficient with diagnostic tools and monitoring platforms: SolarWinds, Thousand Eyes, Blackbird (or similar) Skilled in packet analysis/sniffer tools (Wireshark or similar). Experienced in ITSM processes: Incident, Change, Problem Management Exposure to: IT Risk & Compliance CIA, BIA, CMDB IAM and Governance frameworks Familiarity with

BCP/BRP exercises

and documentation

Qualifications

==================

Diploma or Degree

in Information Technology or related field

Mandatory

: Cisco Certified Network Associate (

CCNA

) with at least 5 years of work experience

Preferred

: Cisco Certified Network Professional (

CCNP

)
ITIL Foundation certification is an added advantage