Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.
Logicalis - A Great Place to Work
Title: Network Engineer (Residency)
Job Summary
The Network Engineer is an operational role that aims to become the customers trusted advisor. The role will primarily focus on daily security operations and incident management adhering to the respective SLAs. This includes responding and providing initial triage of issues raised by users. driving towards resolution. The position will be a critical member at the assigned customers site to render user technical support, perform regular security reviews and ensure timely escalations to principals to diagnose and troubleshoot fault incidents.
This role will work directly with user to gather their requirement, the fault symptoms, provide and/or execute the resolution or work around based on security best practises.
The job scope also includes activities like system health check, handing change request, documentation, updating knowledge database, and preparing incident root cause reports.
Responsibilities
Operations & Maintenance
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